Seasonal Guide Information Officer
- Location
- Kilmainham Gaol
- Rate of pay
- €14.39 (Entry Level) – Please refer to booklet for pay scale
- Job Type
- Fixed Term Contracts
Submissions: Closed
What we do
Our key job is to manage and maintain the most important of Ireland’s historic buildings and heritage. We take meticulous care of the 780 heritage sites in our charge and at the 70 sites with visitor services, we work hard to present them to their best potential, making sure that we give visitors from Ireland and abroad the best experience we possibly can.
Would you like to work to promote and present our heritage sites to the public? Visitor Services of the Office of Public Works currently seek enthusiastic people to join their dedicated Guide Team.
Testimonials
Our Guides represent the public face of the OPW, showcasing Ireland’s most important heritage sites. The Guide Service plays a vital role in conserving and presenting selected sites and ensuring the safety and enjoyment of the visitors.
Heritage Guides provide unique and memorable experiences for visitors from all over the world. It is a rewarding and enjoyable job for those who enjoy sharing their expertise and enthusiasm with others.
About Kilmainham Gaol
Kilmainham Gaol is one of the largest unoccupied gaols in Europe. It opened in 1796 as the new county gaol for Dublin and finally shut its doors as such in 1924. During that period it witnessed some of the most heroic and tragic events in Ireland’s emergence as a modern nation.
Among those detained – and in some cases executed – here were leaders of the rebellions of 1798, 1803, 1848, 1867 and 1916, as well as members of the Irish republican movement during the War of Independence and Civil War.
Names like Henry Joy McCracken, Robert Emmet, Anne Devlin and Charles Stewart Parnell will always be associated with the building. Not to be forgotten, however, are the thousands of men, women and children that Kilmainham held in its capacity as county gaol.
Kilmainham Gaol is now a major museum. The tour of the prison includes an audio-visual presentation.
About the position
The role of the seasonal guide/information officer will include:
• Protection of the site
• Ensuring that any rules for visitor are observed
• Being responsible for security and safety at the site
• Visitor reception & related issues
• Welcoming visitors to the site
• Introducing visitors to the site and its facilities
• Developing own tour commentary in conjunction with supervisor and other guides
• Giving guided tours
• Administering admission tickets and receipts
• Selling literature, postcards and posters
• Counting money and reconciling receipts
• Counting stock
• Keeping reception area and other site facilities clean and tidy
• Operating audio visual or other appropriate equipment
• Dealing with phone enquiries
• Handling bookings for the site
• Promotion and interpretation of the Site
• Familiarisation with all aspects of the importance and story of the site
• Adapting a guided tour to suit a particular group
• Event Management
• Dealing with detailed enquiries about particular features of the site
• Invigilating duties.
In addition, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.
Essential Requirements
Candidates must have:
- Heritage awareness and an appreciation and interest in history
- An understanding of historical reasoning and research methodology
- Ability to engage with a programme for diverse audiences, individuals and communities, on-site and on-line.
- Candidates must be at least 18 years of age on 1st January 2025. Retirement is compulsory on reaching 70 years of age. Candidates will be required to provide an original birth certificate or Passport for age verification purposes as part of the pre-employment process. No appointment to the position will be made to those candidates who do not meet the age criteria
Relevant work experience:
- The ability to work as part of a team and interact with colleagues, managers and the public in a tactful, courteous and professional manner.
- The ability to contribute to and maintain a good team spirit
- The willingness to take direction
- Excellent interpersonal and communication skills including confidence and an ability to address groups
- Sound judgement and decision making ability, especially in emergency situations
- Concern for clarity and work quality
- Experience of working with ICT systems and procedures
- Thorough awareness of health and safety procedures. Work must be performed in an efficient and safe manner, in accordance with the directions of the supervisor / manager, with regard to self, colleagues and the public through understanding, observance and application of Health and Safety requirements
- Awareness of the need to protect the site
- Commitment to Quality Customer Service
Interviews will most likely take place in person during the month of November.
Contracts will vary in length from 3 to 9 months.
Frequently Asked Questions
Yes, you can apply. Should you be out of the country at the time of interview, we can facilitate an online interview for you if your application is successful.
All candidates will be contacted by email within 1 month of the closing date, you will either be invited for interview or receive a letter to state that your application was not shortlisted for interview on this occasion.
Yes, each competition is treated separately, however, if successful in one competition and offered a position, no further offers can be made.
